Chief Customer Officer, EnergyAustralia

Mark was appointed EnergyAustralia’s Chief Customer Officer in June 2021. He is responsible for leading the performance of EnergyAustralia’s customer business, including customer experience, analytics and insights, pricing and product development, marketing and digital innovation, as well as the delivery of sales and service across residential, business and industrial customer segments.

For over 30 years Mark has lead and activated customer centred functions across various industries. His experience includes Residential Executive at EnergyAustralia, Divisional General Manager Customer Channels at Medibank Private and General Manager Marketing and Retail Customers, and General Manager Business Customers at AGL Energy.

Mark holds Associate Diplomas in Engineering (Electrical), Business and Marketing from Swinburne University. He is a graduate and member of the Australian Institute of Company Directors (GAICD).